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Customer service

What Can Pacific Prime do for you?

Here are several ways we can support your journey to a healthier you:

Professional Knowledge

Having been in the industry for over 20 years, we know the ins and outs of the available medical plans.

Free Insurance Advice and Planning

Free and impartial advice is just a phone call or several clicks away.

Wide Range of Insurance Solutions

Choose from individual health insurance and corporate insurance to maternity insurance. We cater to your different needs.

International Insurers

We have strong partnerships with international insurers, including AXA, Bupa, and Cigna, from which we have won a number of awards over the years.

Local Insurers

We work with reliable locally compliant health insurance companies throughout the world.

Dedicated Support

As a part of our value-added services, our team of insurance experts can assist you throughout your insurance journey - from claims filing to renewal support and more.

Why Choose Us?

Compare plans from numerous prestigious insurers in China at once
Free consultation and quotation
Our award winning service simplifies your insurance and makes claims easy
Our staff speak over 27 different languages
Over 10 years of experience offering insurance in China

Here is a comment from our client…

I choose Pacific Prime by accident. But, I will probably stay with them for the rest of my life, and I certainly recommend them to anyone who is considering purchasing the medical insurance plan. 

They are professional, knowledgeable, and more importantly, they have empathy on their customer, not any specific individual, but the entire team, from top to down. 

My 4 years old son was diagnosed to have malignancy.  I don’t have to describe how miserable my life all of sudden became. The lucky part is, Pacific Prime shared my pain, and they played a critical role in communication with insurer, simplified the claim process, assigned a designated customer service person and successfully applied for some additional medical benefits for me after explaining some challenges we are facing. 

All they have done allowed me to focus on my boy’s medical treatment and family situation. ‘THANK YOU’ is not sufficient to express my appreciation to Pacific Prime, and as a customer, I know this is the service and team that you would like to have.

—— Spring Zhou

…there's more!

Service, manner and advice was some of the best that I have received since I have lived overseas. If I find myself in needing medical insurance in the future I will not hesitate in contacting you.

Very helpful in helping me sort out exactly what health plan I was looking for, and certainly played a big part in me signing up with the insurer!

I liked the speed, the detailed yet concise information about the insurance plan that was recommended for my family and of course the price.

...invaluable help and information about the various policeis availble to me. Overall excellent customer service!

...excellent in supporting me from the time of the application to renewal.

Very flexible, knowledgeable, fast, polite, happy to discuss over the phone and regularly doing the follow up.

...really prompt with responding to all my queries.

I wasn't sure which insurance to go for and they really helped me.

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Pacific Prime works with many insurers to provide insurance products and services for individuals, families and corporates.

Customer Service

There are several ways Pacific Prime can support your journey to a healthier you.

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Pacific Prime will provide you with relevant insurance options and price comparisons based on your needs.

Insurance Information

Insurance Information

Pacific Prime provides you with up-to-date insurance know-how and professional guidance.

Keeping insurance simple for you
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